Privacy Policy

This Privacy Policy describes how Pelsbarn (collectively, “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or use our official website, mobile applications, or purchase our products and services. We take your privacy seriously and are committed to strictly complying with applicable data protection laws and regulations (including the EU GDPR and related standards).

Please read this Privacy Policy carefully. By accessing our website or using our services, you acknowledge that you agree to the information practices described herein.

1. Types of Information We Collect

To provide you with high-quality pet products and services and to continuously optimize your shopping experience, we may collect the following categories of information:

1. Information You Provide Directly:
   • Account and Contact Information: When you register an account with Pelsbarn, subscribe to our newsletter, participate in promotional activities, or contact customer service, you may provide your name, email address, phone number, shipping address, and billing address.
   • Transaction and Payment Information: When you purchase our products, we collect order details, payment methods, and encrypted payment confirmation information processed through third-party payment gateways (we do not directly store your full credit card number).
   • Pet and Preference Information: As a brand focused on pet health, you may choose to provide information about your pets (such as pet type, name, age, size, and preferences) so that we can recommend more suitable products for you.
2. Information Collected Automatically:
   • Device and Technical Data: When you browse our website, our systems automatically log your IP address, browser type, operating system, access times, pages viewed, and referring URLs.
   • Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to collect behavioral data on our website to recognize your browser, remember your preferences, and analyze website traffic.

2. Purposes of Information Collection and Use

We collect and use your personal information primarily for the following legitimate business and service purposes:

• Fulfilling Orders and Providing Services: Processing your purchase requests, arranging shipping and delivery, handling returns and exchanges, and managing your account.
• Customer Support and Communication: Responding to your inquiries, handling complaints, sending order status updates, and providing important service notices.
• Personalized Experience and Marketing: Recommending pet products based on your purchase history and browsing preferences; and, with your consent, sending marketing emails regarding Pelsbarn’s latest offers, new product launches, and pet care insights (you may opt out at any time).
• Website Optimization and Security: Analyzing website usage trends, preventing fraudulent activities, and ensuring the security and proper operation of our website.
• Legal Compliance: Complying with applicable laws, regulations, legal processes, or lawful requests from regulatory authorities and law enforcement.

3. Information Sharing and Disclosure

Pelsbarn promises not to sell, rent, or trade your personal information to third parties. We share your information only in the following limited circumstances:

• Service Providers: We share necessary information with third-party service providers who assist us in operating our business, including logistics and shipping companies, payment processors, website hosting providers, email marketing vendors, and data analytics firms. These providers are authorized to use your information only as necessary to perform services on our behalf and are bound by strict confidentiality obligations.
• Legal Requirements and Rights Protection: We may disclose your information if required by law, regulation, legal process, or governmental authority, or to protect the rights, property, or safety of Pelsbarn, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, asset sale, or corporate reorganization, your personal information may be transferred as part of the company’s assets.

4. Cookie Policy and Management

Our website uses cookies to distinguish you from other users, helping us provide you with a great browsing experience and improve our website functionality.

• Essential Cookies: Necessary for basic website operations, shopping cart checkout, and core functionalities.
• Analytics and Performance Cookies: Help us track visitor volume and page performance to optimize website design.
• Marketing and Advertising Cookies: Used to deliver advertisements that are more relevant to your interests.
• Management Options: You can refuse or delete cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use specific features of this website.

5. Data Security and Protection

We implement industry-standard physical, technical, and administrative security measures (including data encryption, access controls, and secure server storage) to protect your personal information against unauthorized access, public disclosure, alteration, damage, or loss. While we strive to protect your data, internet transmission is never completely secure, and we encourage you to keep your account credentials secure.

6. Your Personal Data Rights

Depending on applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: You have the right to know whether we hold personal information about you and to request a copy of such information.
• Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to Erasure: Under certain circumstances (such as when information is no longer needed or you withdraw consent), you have the right to request that we delete your personal information.
• Right to Restrict or Object to Processing: You have the right to object to or restrict our processing of your personal data under certain conditions.
• Right to Withdraw Consent: For information collected based on your consent, you have the right to withdraw your consent at any time.

To exercise any of the above rights or if you have any questions about this Privacy Policy, you can contact us through:

• Email: team@pelsbarn.nl
• Address: Weesperstraat 61, 1018 VN. Amsterdam, The Netherlands

7. Protection of Minors’ Privacy

Pelsbarn’s products and services are directed at adults and pet owners. We do not knowingly collect personal information from minors. If you are a parent or guardian of a minor and discover that your child has provided us with personal information, please contact us promptly, and we will take steps to delete such data as soon as possible.

8. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect business developments, changes in laws and regulations, or technical updates. Any revised Privacy Policy will be effective immediately upon posting on the official Pelsbarn website. For material changes, we will post a prominent notice on the website or notify you via email. We encourage you to review this page periodically for the latest information on our privacy practices.