Delivery Policy
Welcome to Pelsbarn! We are committed to providing you and your pet with efficient and reliable global logistics services. To ensure that your order can be delivered smoothly and on time, we have formulated the following detailed delivery policy. Please read this policy carefully before placing your order to understand the terms regarding delivery area, timeframes, fees, and signature requirements.
- Order Processing Time
Processing period: All orders are typically packaged and dispatched within 24 to 48 working hours (excluding weekends and public holidays) after payment is successful.
Special Sales and Special Periods: During holidays, brand promotions, or new product launches, the order volume may increase significantly, and the order processing time may be extended by 1 to 3 working days. In case of severe inventory delays or force majeure factors, we will contact you promptly via email or SMS.
II. Delivery Area and Timeframe
Pelsbarn offers global delivery services. The specific delivery time varies depending on the country and region where the receiving address is located: Standard Delivery Timeframe: Europe and North America: Usually takes 5 to 12 working days. Asia and other regions: Usually takes 6 to 12 working days. Logistics Tracking: After the order is dispatched, you will receive a confirmation email containing the logistics tracking number (Tracking Number). You can check the real-time transportation status of the package at any time through our official website or the website of the logistics carrier.
III. Inspection and Receipt Precautions
Proper Inspection: When the package arrives, please check the outer packaging in person to ensure it is intact, with no severe damage, deformation or signs of opening.
Damaged Handling: If you find that the product is damaged during transportation or the received goods do not match the order (such as incorrect model, color mismatch, or missing accessories), please contact our customer service team within 48 hours after receipt and provide photos of the outer box of the package, photos of the damaged goods, and photos of the shipping label. We will verify it immediately and arrange for a replacement or refund service for you.
IV. Address Modification and Delivery Failure
Address Change: If you need to modify the delivery address, please contact the customer service within 12 hours after placing the order. If the order has entered the packaging or shipping stage, we will not be able to change the address for you. Any resulting shipping costs or package loss will be borne by the buyer.
Delivery Failure: If the package fails to be successfully delivered and is returned due to incorrect recipient’s phone number, long-term no answer, unclear address, or refusal to sign for, we will deduct the actual round-trip shipping costs and storage fees, and then process a refund for the remaining payment for the buyer; or the buyer will need to pay the second shipping fee and we will arrange for a re-delivery.
If you have any questions about this delivery policy or need further logistics assistance, please feel free to contact us through the official customer service email or online customer service at Pelsbarn.